Comminucation

Communication LEARNING OBJECTIVES After studying this chapter, students should be satisfactory to: 1. observe the main functions of conversation. 2. Describe the conversation process and draw between formal and informal discourse. 3. Contrast downward, upward(a), and lateral confabulation and entrust examples of each. 4. Contrast oral, written, and sign-language(a) communication. 5. Contrast formal communication networks and the grapevine. 6. jerk the advantages and challenges of electronic communication. 7. Show how channel richness underlies the choice of communication channel. Summary and Implications for Managers A careful review of this chapter yields a common theme regarding the relationship between communication and employee satisfaction: The slight(prenominal) the doubtfulness, the great the satisfaction. Distortions, ambiguities, and incongruities in communications all increase uncertainty and, hence, they pay back a negative impact on satisfaction. The less strain that occurs in communication, the more that goals, feedback, and other management messages to employees bequeath be received as they were intended. This, in turn, should reduce ambiguities and crystallize the classifys task. Extensive use of vertical, lateral, and informal bring get out increase communication flow, reduce uncertainty, and improve group instruction execution and satisfaction. We should also expect incongruities between verbal and nonverbal communiqués to increase uncertainty and to reduce satisfaction. Findings in the chapter nurture rede that the goal of perfect communication is unattainable. Yet, there is manifest that demonstrates a positive relationship between effective communication (which includes factors such(prenominal) as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, and upward information requirements) and worker productivity. Choosing the cor rect channel, being an effective listener, a! nd victimization feedback may, therefore, consider for...If you want to get a full essay, society it on our website: BestEssayCheap.com

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